1. What is the processing time of an order?

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been processed.

2. What are Shipping charges?

  • We offer flat-rate shipping for domestic orders and international shipping options. Shipping rates are calculated at checkout based on the destination and the weight of the items in your order.

3. What is the expected timeline for Domestic Shipping?

  • We use reputable carriers to ensure the safe and timely delivery of your domestic orders. Standard shipping typically takes 3-5 business days. Expedited shipping options are available at an additional cost.

4. Do we offer International Shipping?

  • For the time-being, our international shipping is not operational. We are striving to make it work by mid of 2024. Once we are open worldwide, we will be happy to deliver the news to you.

5. How can we track our Order status?

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.

6. What if there is any Shipping Delays?

  • While we make every effort to ensure the timely delivery of your order, unforeseen circumstances such as weather, customs, or carrier delays may occur. We appreciate your understanding in such situations.

7. What is the Return Policy?

  • If you have recieved any item, that comes under return compliance of our brand, please go to your order and kindly request for a replacement / refund for the product. Our team will get back to you in 3-4 business days. 

8. Whats the timeline for returning your order?

  • If your order is delivered and you would like to return it to us, please state your reason and we would only accept returns only if has been escalated in 3 working days, after you have recieved your product.

9. What are the criteria of returns?

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
  • If the product you receive has a genuine quality or manufacturing defect or damage.
  • Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.
  • All our products are handmade by experienced artisans, making each piece unique. Due to this process, a slight variation in colour , shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

10. What if, you have provided a wrong Shipping Address?

  • Please ensure that your shipping address is correct before placing an order. We are not responsible for orders shipped to an incorrect or undeliverable address. Additional shipping charges may apply for reshipment.

11. What is there is any returns due to shipping issue?

  • If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

12. Whats the procedure of lost and secure packages?

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your delivery location is secure.

13. Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please contact our customer service at info@nura-studios.com